Event Phone: 254-770-2367

Nationally, PREVENTS is the President’s Roadmap to Empower Veterans and End a National Tragedy of Suicide. HeroLight Training is proud to provide 9-1-1 PREVENTS to empower our call-taking community with the knowledge to positively interact with Veterans experiencing periods of crisis. 16 Veterans per day take their own life. While this is down from 22 per day, this number is still unacceptable. When these Veterans are in a state of crisis, quite often, the calls come to 9-1-1 for help. These calls may be veiled in other nature codes such as domestic violence, disturbances, fights, or thefts, yet through listening for key indicators, call-takers will be armed with the knowledge to identify that the root cause of the incident is a Veteran in crisis so they may notify the field responders.

This course will focus on training public safety call-takers to recognize Post Traumatic Stress Disorder/Syndrome symptoms, traumatic brain injury signs and symptoms, suicidal ideation, suicidal risk factors, and the Veteran’s aversion behaviors. Additionally, this course will focus on verbal de-escalation and containment through the power of active listening skills and verbal intervention techniques. Call-takers will be provided a wide variety of tools and suggestions to communicate with Veterans that are also transferrable to other callers the call-takers may interact with. This course will look into triaging the calls for service, including the potential of diversion to mobile mental health crisis response and the use of safety plans.

Class taught by Tracy Ertl with HeroLight.

TCOLE credits will be reported by CTCOG.

Current Registrants:

• Nicolette Campos
• Amanda Thompson
• Linda Togiai
• Sarah Watson
• Roberta McCarter
• Taylor Baker