Regional 9-1-1 Program
The Central Texas Council of Governments 9-1-1 Addressing Department serves seven counties and thirty-two cities. The CTCOG Region encompasses both the urban and rural areas contained within Bell, Coryell, Hamilton, Lampasas, Milam, Mills and San Saba Counties.
Please be prepared to supply three (3) or more of the following for address requests:
- An established driveway is required
- GPS-enabled photo
- GPS coordinates of established driveway and structure location (How do I get GPS coordinates?) If your address is not found Click here to learn more.
- Adjacent addresses and their distance and direction in relation to the requested site address
- Property ID number or filing name (How do I find the property ID?)
- Street location of address request
- Distance and direction to at least one intersection
- Distance of site off main road
If you need to verify or have a rural address assigned, either download and complete our Address Request Form PDF and email it to us at 911Addressing@ctcog.org or use the ONLINE version below.
Adobe Acrobat is required to fill out the address request form, click here to download the free software application.
Why can’t I find my address on Google or a commercial GPS device?
CTCOG has current mapping and GIS data readily available for these companies to retrieve, free of charge. It is the responsibility of those agencies to update their databases with our provided information. If you have additional questions, please contact the customer service department of the corresponding agency.
Why are UPS, USPS, and FedEx not delivering to my house?
CTCOG sends weekly data updates to the Regional Postmaster, which includes address changes or additions. However, mail services such as UPS, USPS, and FedEx are responsible for contacting the Regional Postmaster to retrieve updated or new data. If you have additional questions, please contact the customer service department of the corresponding agency.
Why did my address change?
There are a multitude of reasons that your address may change, but all of those reasons ultimately lead to ensuring public safety. CTCOG has been designated by the State of Texas as the 9-1-1 addressing authority for the Central Texas region. Our subject matter experts review GIS data to provide a consistent addressing standard, which includes the numerical prefixes and roadway names. Historically, there were no addressing standards so occasionally established addresses must be changed to correlate with the improved model so that in the event of an emergency responders can reference surrounding markers to identify what the location of the emergency is.
You may be told that your address will require a Private Road label. If your driveway is .25 mile long or more, and/or there are two or more structures sharing the driveway, it qualifies as a Private Road and must be approved by the precinct’s County Commissioner. Commissioners Court occurs regularly each month and a member of the CTCOG 9-1-1 addressing staff will attend to have pending inquiries approved.
If a 9-1-1 Specialist is unable to receive your call, please leave a message and the call will be returned within two business days. Your address request will be processed within ten business days, unless further information is required.
Question about an address?
Call 254-770-2380 or 1-888-889-1910 or email 911Addressing@ctcog.org.