Regional 9-1-1 Program
The Central Texas Council of Governments 9-1-1 Addressing Department serves seven counties and thirty-two cities. The CTCOG Region encompasses both the urban and rural areas contained within Bell, Coryell, Hamilton, Lampasas, Milam, Mills and San Saba Counties.
Please be prepared to supply three (3) or more of the following for address requests:
- An established driveway is required
- GPS-enabled photo
- GPS coordinates of established driveway and structure location (How do I get GPS coordinates?) If your address is not found Click here to learn more.
- Adjacent addresses and their distance and direction in relation to the requested site address
- Property ID number or filing name (How do I find the property ID?)
- Street location of address request
- Distance and direction to at least one intersection
- Distance of site off main road
If you need to verify or have a rural address assigned, either download and complete our Address Request Form PDF and email it to us at 911Addressing@ctcog.org or use the ONLINE version below.
Adobe Acrobat is required to fill out the address request form, click here to download the free software application.
Why can’t I find my address on Google or a commercial GPS device?
CTCOG has current mapping and GIS data readily available for these companies to retrieve, free of charge. It is the responsibility of those agencies to update their databases with our provided information. If you have additional questions, please contact the customer service department of the corresponding agency.
Why are UPS, USPS, and FedEx not delivering to my house?
CTCOG sends weekly data updates to the Regional Postmaster, which includes address changes or additions. However, mail services such as UPS, USPS, and FedEx are responsible for contacting the Regional Postmaster to retrieve updated or new data. If you have additional questions, please contact the customer service department of the corresponding agency.
Why did my address change?
There are a multitude of reasons that your address may change, but all of those reasons ultimately lead to ensuring public safety. CTCOG has been designated by the State of Texas as the 9-1-1 addressing authority for the Central Texas region. Our subject matter experts review GIS data to provide a consistent addressing standard, which includes the numerical prefixes and roadway names. Historically, there were no addressing standards so occasionally established addresses must be changed to correlate with the improved model so that in the event of an emergency responders can reference surrounding markers to identify what the location of the emergency is.
You may be told that your address will require a Private Road label. If your driveway is .25 mile long or more, and/or there are two or more structures sharing the driveway, it qualifies as a Private Road and must be approved by the precinct’s County Commissioner. Commissioners Court occurs regularly each month and a member of the CTCOG 9-1-1 addressing staff will attend to have pending inquiries approved.
Text to 9-1-1
CTCOG Regional 9-1-1 Program is pleased to announce the availability of Text to 9-1-1 service in our entire region, including Bell, Coryell, Hamilton, Lampasas, Milam, Mills, and San Saba Counties. Fort Hood is still working out final details and is not able to accept texts currently. Text to 9-1-1 is a service that allows citizens to send a text message directly to 9-1-1 for assistance in the event they are unable to make a voice call.
How to send a text to 9-1-1:
- In the recipient field, enter 911
- Compose your message
- Push “Send” button
- Be prepared to answer questions and follow instructions from the 9-1-1 call taker
Below are a few things to know if you need to text 9-1-1:
- Text location information is not equal to current location
- As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received.
- Text to 9-1-1 is not available if you are roaming.
- A text or data plan is required to place a text to 9-1-1.
- If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means.
- Photos and videos cannot be sent to 9-1-1 at this time.
- Text-to-9-1-1 cannot include more than one Do not send your emergency text to anyone other than 9-1-1.
- Do not text and drive!
Text to 9-1-1 Questions
What is “text to 9-1-1” technology?
Text to 9-1-1 is the ability to send a text message to 9-1-1 from a cell phone or handheld device.
Can I text to 9-1-1?
As of February 2018, Verizon Wireless, T-Mobile, AT&T and Sprint customers can text to 9-1-1 in our region. You must have a plan that can send text messages.
What if I am outside our region?
If text to 9-1-1 is not available in your area, or is temporarily unavailable, you should receive a message indicating that text to 9-1-1 is not available and to contact 9-1-1 by other means.
When should I text 9-1-1?
Text 9-1-1 ONLY when it is not safe to place a voice 9-1-1 call.
- For an individual who is deaf or hard-of-hearing or for someone who is in a situation where they cannot talk.
- A medical emergency that renders the person incapable of speech.
ONLY text 9-1-1 in an emergency. It is a crime to text or call 9-1-1 with a false report. Prank texters can be located.
How do I text to 9-1-1?
- Enter the numbers “911” in the “To” or “Recipient” field;
- The first text to 9-1-1 should be short, include the address, and ask for police, fire or ambulance.
- Push the “Send” button.
- Answer questions and follow instructions from the 9-1-1 call taker.
How will I know if 9-1-1 received my text?
A 9-1-1 call center should respond to the text. If a text to 9-1-1 message does NOT go through, you should receive a bounce back message from the wireless carrier stating that text to 9-1-1 is not available. If you get a bounce-back text, you must place a voice or relay call to 9-1-1.
Is there a charge when you text to 9-1-1?
Texting to 9-1-1 costs the same as the text charges you pay on all messages.
Can I send pictures or videos to 9-1-1?
Not at this time.
Can I send a text to another person the same time as 9-1-1?
No. Do not send your emergency text to anyone other than 9-1-1.
9-1-1 Public Education
Our emergency communications program provides public safety mapping and call-handling equipment for emergency telecommunications. Our education program helps members of the public understand how they can help make sure emergency responders can reach them as quickly as possible.
In case of emergency – you need to know how to help the 9-1-1 call-taker get help to your location as quickly as possible. We can show you how.
Know your name.
Know your address.
Know your location.
Help us help you!
If a 9-1-1 Specialist is unable to receive your call, please leave a message and the call will be returned within two business days. Your address request will be processed within ten business days, unless further information is required.
Question about an address?
Call 254-770-2380 or 1-888-889-1910 or email 911Addressing@ctcog.org.