9-1-1 Emergency Communications

Our Emergency Communications Program focuses on educating the community and supporting responders to ensure the safety of our region. We provide public safety mapping and call-handling equipment for emergency telecommunications. Through public education, free resources like educational materials and planning guides, and our Public Safety Newsletter, we help keep our community and our responders informed and prepared for any emergency.

In case of emergency – you need to know how to help the 9-1-1 call-taker get help to your location as quickly as possible. We can show you how.

What We Do

  • 9-1-1 Emergency Communications Support: Ensuring efficient emergency telecommunications through public safety mapping and call-handling equipment.
  • Monitoring Public Safety Answering Points (PSAPs): Overseeing PSAPs to maintain compliance with CSEC regulations and standards.
  • Community Education: Educating the public on 9-1-1 usage and how to assist emergency responders.
  • Free Resources: Offering educational materials, planning guides, and public safety resources to enhance community preparedness.
  • Public Safety Newsletter: Providing updates, training opportunities, and valuable resources for public safety professionals and the community.

Who We Serve

  • Bell County
  • Coryell County
  • Fort Cavazos
  • Hamilton County
  • Lampasas County
  • Milam County
  • Mills County
  • San Saba County

Click the tiles to find out more!

9-1-1 Emergency Communications Contacts

9-1-1 PSAP Coordinator
Alissa Spruill

Office: (254) 770-2378
Email: alissa.spruill@ctcog.org

Public Safety Manager
Helen Hill Yancey

Office: (254) 770-2372
Email: helen.hill@ctcog.org

Local agencies may contact the 9-1-1 PSAP Coordinator to request public education items or presentations.

Question about an address?

Call 254-770-2380 or 1-888-889-1910 or email 911Addressing@ctcog.org.