You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response

at the right time and in the right way. This class provides powerful insight and easy-to-use strategies for dealing with difficult people

without losing your mind. vis currently assigned to the training academy at the rank of Lieutenant serving as the primary wellness instructor.

At his current assignment, he has trained 100s of cadets in basic training, 100s of telecommunicators, and nearing 3,000 sworn law enforcement officers through in-service training.

Instructed by: Dr. Serio