Event Phone: 254-770-2367

Fine tuning call taking is an ongoing process for public safety 9-1-1 telecommunicators and part of the continual reinventing of oneself in a long, impactful career. Using tremendous caller, responder, and dispatch audio, attendees will dissect great calls and actively work with instructors to formulate excellent interaction, response, and notes. Students will learn 10 Do’s of Call taking and 10 Do’s of Dispatching.

Benefitting every level, including new telecommunicators, existing TCs hoping to learn the latest techniques, trainers who wish to gain teaching ideas, and supervisors/managers seeking a fix-it for baseline skills, this course is constructed not only to help new employees but to reinvigorate seasoned dispatchers as well as re-sharpen those who have been away on leave or are reentering the industry.

Class taught by Tracy Ertl with HeroLight.  TCOLE credits will be reported by CTCOG.