Complacency is perhaps the most deadly trait in public safety. There is no such thing as a “routine” call for service. No two situations, shifts, or months are ever the same. Yet, over time handling numerous critical emergencies allows public safety personnel to fall into a false sense of security in the processing of less urgent situations. During this interactive workshop, attendees take a deep dive into various liability concepts where complacency has been a factor. This workshop will extensively use case studies to illustrate where complacency has affected the various public safety disciplines.

Class taught by Tracy Ertl with HeroLight.  TCOLE credit will be reported by CTCOG.