Event Phone: 254-770-2367

Telecommunicators, learn techniques to handle domestic violence calls for help and methods to maintain the safety of both the victim and the responders. Gain understanding regarding abusive relationships and why people stay in them.

Topics covered include:

• Why people stay in abusive relationships
• Definition of domestic abuse
• Call taking techniques
• Calming techniques to use during calls
• Specific questions for DV calls
• Avoiding placing callers at risk
• Communicating with elderly callers
• Handling hysterical callers

Instructed by Michelle Henderson.

TCOLE credit reported by CTCOG.

(Rescheduled from June 2023)