Event Phone: 254-770-2367

The FBI recommends that communications professionals receive hostage negotiation training. In many incidents, 9-1-1 professionals may be the first contact of a hostage situation. This class provides skills to the attendee to handle hostage situations.

 Active listening is the “stealth weapon of effective negotiation.”

• Patience
• Calmness
• Not easily offended
• Able to think on their feet
• Understanding
• Willingness to help
• Voice inflection

Instructed by Paul Barbour: FBI Trained negotiator, has logged more than 200 hours in crisis & hostage negotiations. Has led a crisis negotiation division for a police department. Dispatcher on duty during 1986 Edmond Post Office Massacre. Has responded to numerous crisis incidents during his career.

TCOLE credit reported by CTCOG.